Have a Say

In the Management of Your Home

As Managers of this property, Servants Community Housing is committed to making this a comfortable, safe and enjoyable place to live.  One of the ways we do this is to ensure that residents have a say, give feedback, and influence our decisions and how we use our resources.  Here are some of the ways you can get involved.

 

Need a Repair Done?

The Housekeepers try to keep an eye out for repairs that are needed, but if you see something please inform them.  They will make a note, and make sure it is followed up and fixed.  There are also forms available on the notice board to submit a request. Please complete the form and give it to the Housekeeper. We aim to fix repairs within certain timeframes. Emergencies such as burst water pipes should be done within 24 hours, Urgent repairs such as slow water leaks and light bulbs should be done within 48 hours and other repairs such as broken blinds should be done within 14 days.

 

Have a Complaint?

If you aren’t happy about something to do with the House please talk to the Housekeeper.  We will make a note, and make sure it is followed up.  If the Housekeeper is not able to help you, please contact the Operations Manager.

 

House Meetings

Every three months we have a house meeting; this is a good time to discuss issues over the last three months and hear what is happening from the Managers.  The upcoming meeting time will be shown on the notice board.

 

Annual Survey

Every year you will be invited to fill out the annual survey, it’s a good way to feedback ideas in writing.

 

Major Changes

If we are planning to change something, such as staff or property changes, it will be explained, and your feedback taken into consideration.

 

Problem with another Tenant

While it’s best to try and sort these things out yourself, the Housekeepers can help you.  If not, contact the Operations Manager to find a mediator to help sort out disputes.

 

Advocacy

There are services available who can provide an advocate to come to an important meeting with you, or represent you if you have a problem.  The Housekeepers can help you find these services.

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  • Servants At A Glance

    1986Hawthorn Home founded
    2010Canterbury Home founded (short term lease)
    2011Kew Home founded
    20142nd Kew Home founded
    89+Long-term residents
    20Mostly part-time staff
    8 yearsAverage stay of residents
    30 yearsMinistry of Hawthorn West Baptist Church
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    info@servants.org.au

    03 9819 6073

    36 Barton Street
    Hawthorn Vic 3122
    Australia