Head of Operations

You’re a natural leader, and great at coordinating teams to meet daily operational needs. Working closely with our Head of Tenancy Services,  you’ll lead our team of cooks, cleaners, property maintenance workers and volunteers to ensure operations across maintenance, hospitality and services are efficient, cost-effective, and always focussed on providing tenants with the respect and dignity they deserve.

Location: Hawthorn, VIC
Job Type: Full-Time, with flexible working options available (e.g. some work from home)
Reports to: Chief Executive Officer

Application Deadline: 24th November 2023. However, early applications are encouraged as our interview process may commence and move through to offer prior to the closing date.

Position Overview:

Our Head of Operations provides expert leadership, culture setting and vision to the Operations team, including cleaners, cooks, and property and maintenance workers, and ensures properties are safe, clean, sustainable, and fit-for-purpose. They work with our Head of Tenancy Services to prioritise positive resident outcomes, resident safety, and speedy provision of housing for incoming residents.

A combined strategic and operational role, the Head of Operations is responsible for developing and implementing systems and policies, managing resources, and ensuring the organisation’s efficient operation across 4 sites. It includes managing our kitchen, volunteer groups, coordinating maintenance works and leading workplace health and safety across the organisation. This role requires strong combined administrative/organisational and people skills, including coordinating rosters for casual cooking and part-time cleaning staff across our properties.

Flexibility and good judgement will be essential to pivot between daily operational tasks, the delivery of longer-term projects and effectively managing unexpected maintenance arising from tenancy-related issues. The ability to navigate unforeseen challenges with grace and professionalism, ensuring the well-being and stability of our residents, is paramount. Adaptability in addressing these issues will be key in maintaining the quality of our housing services and upholding our commitment to supporting individuals in need.

Reporting directly to our CEO, the Head of Operations is an important voice in our Senior Leadership Team. This role is a full-time position, with potential for flexible working arrangements (e.g. some work from home). Onsite work will be located across our properties, currently located in Kew and Hawthorn. The position and its responsibilities will occasionally require working outside regular work hours for which time in lieu will be provided. Salary will be negotiated according to the SCHADS award.

Read the full position description below:


To apply, submit a CV and cover letter addressing the requirements outlined in the position description to Amanda Donohoe: ceo@servants.org.au

For a confidential discussion prior to applying, contact:

Amanda Donohoe (CEO)
0417 085 443

You’ll love working with Servants.

Servants provides safe, affordable housing for people on low incomes across Melbourne. For 37 year we’ve prided ourselves on providing more than a bed to sleep in – we create intentional communities where every individual is treated with respect, dignity, hope and opportunity.

These values extend to our staff: we encourage initiative, love a go-getter, and genuinely care about how you are going. In the last 18 months, our team have been recognised in local and national awards, and have been featured in national news stories for their work in our community.

Here’s what we can offer you:


We’re committed to helping end homelessness in Melbourne. You’ll be part of the solution.


Life happens, and we work around it. We’re open and happy to be flexible.


Be inspired and embraced by a dedicated, visionary, national award-winning team.


We’re close to public transport, with amazing coffee just across the road.


We care about our people. Gain access to professional support through our Employee Assistance Program.


They’re the reason we do what we do – and we know you’ll love them too!